PRIVACY POLICY

1. Purpose and Scope of Information Collection

The purpose of collecting customer information is to manage consumers related to product purchases on the website and promptly handle any arising situations (if any). The collected personal information will only be used for our product sales business and to support customers with issues related to purchasing products.

The personal information that Âu Cao collects includes: Full name; Address; Phone number; Email. In addition to personal information, the collected service-related information includes: Product name; Quantity; Delivery time.

The company collects this information through the website https://aucao.vn/lien-he

2. Scope of Information Usage

The collected personal information will only be used internally within Âu Cao and for one or all of the following purposes:

• Customer support
• Providing information related to services
• Processing orders and providing services and information via our website as per your request

We may send product and service information, upcoming event details, or recruitment information if you subscribe to email notifications.

Additionally, we will use your provided information to manage customer accounts, confirm and execute financial transactions related to your online payments.

3. Information Storage Duration

For personal information, Âu Cao will only delete this data upon customer request. Customers can request deletion by sending an email to auhonghai@gmail.com

4. Entities or Organizations That May Access Personal Information

The entities that may access customer personal information fall into one of the following categories:

- Partners who have signed a contract to perform part of the services of AU CAO TRADING SERVICE PRODUCTION CO., LTD. These partners will receive information according to contract agreements (part or all of the information depending on contractual terms) to support users in utilizing the services provided by the company.

- Disclosure to government regulatory authorities upon request.

5. Address of the Unit Collecting and Managing Personal Information

AU CAO TRADING SERVICE PRODUCTION CO., LTD

Address: 47 Nguyễn Tri Phương, KP 4, Xuân An Ward, Long Khánh City, Đồng Nai

Phone number: 0919199009

Website: Âu Cao

Email: auhonghai@gmail.com

6. Means and Tools for Users to Access and Edit Their Personal Data

Âu Cao does not collect customer information through the website. Customer personal information is collected via email contact for product and service orders sent to our email inbox: auhonghai@gmail.com. You can contact the above email address and phone number to request Âu Cao to edit your personal data.

7. Mechanism for Receiving and Resolving Consumer Complaints Related to Misuse or Unauthorized Disclosure of Personal Information

At Âu Cao, protecting your personal information is highly important. You are assured that the information provided to us will be kept confidential. Âu Cao commits not to share, sell, or rent your personal information to any third party.

Âu Cao is committed to using your information in the following cases only:

- Enhancing service quality for customers

- Resolving disputes and complaints

- When required by law enforcement agencies

Âu Cao understands that your rights in protecting personal information are our responsibility. If you have any questions or feedback regarding Âu Cao's privacy policy or concerns about personal information being misused or disclosed beyond the stated scope, please contact the hotline at 0919199009 or email: auhonghai@gmail.com.